Payment Policy
At Zavenur, we want your shopping experience to be simple, secure, and trusted. This Payment Policy explains how payments are accepted, processed, and protected when you purchase from our store.
Accepted Payment Methods
We accept the following payment methods for orders placed on our website:
- Visa
- Mastercard
- American Express
- Discover
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
All available payment methods will be displayed during the checkout process.
Payment Security
Your payment security is very important to us. All transactions are processed through secure and encrypted payment gateways. We do not store your full credit card number or payment details on our servers.
When you place an order, your payment information is handled securely by our payment processing partners.
Currency
All prices on our website are listed in U.S. Dollars (USD) unless stated otherwise.
If you are using an international card or payment method, your bank or card provider may charge currency conversion fees or foreign transaction fees. These fees are controlled by your bank and are not charged by Zavenur.
Payment Authorization
When you place an order, your payment method will be authorized and charged at checkout. Once payment is successfully processed, you will receive an order confirmation email.
If your payment is declined, your order will not be completed. Please check your card details, billing address, or contact your bank/payment provider for help.
Billing Information
Customers must provide accurate billing information at checkout, including:
- Full name
- Billing address
- Email address
- Phone number, if required
- Valid payment details
Incorrect billing details may cause payment failure or order delays.
Order Confirmation
After your payment is successfully completed, you will receive an order confirmation email with your order details.
If you do not receive a confirmation email, please check your spam or promotions folder. You may also contact us at [support@zavenur.com] for assistance.
Payment Verification
For customer protection and fraud prevention, some orders may require additional verification before processing.
We may contact you by email if we need to confirm payment, billing, shipping, or order information. If we cannot verify the order, we may cancel it and issue a refund to the original payment method.
Sales Tax
Sales tax may be applied to orders based on your shipping address and applicable state or local tax rules. Any applicable taxes will be calculated and shown at checkout before payment is completed.
Failed or Declined Payments
If your payment fails or is declined, please try the following:
- Confirm your card details are correct
- Make sure your billing address matches your card or payment account
- Check if your card has sufficient funds
- Contact your bank or payment provider
- Try another payment method
Zavenur is not responsible for payment delays caused by your bank, card issuer, or payment provider.
Payment for Prepaid Orders
All orders must be paid in full at checkout before processing and shipping. We currently do not offer cash on delivery, installment payments, or manual bank transfers unless clearly shown at checkout.
Refunds
Approved refunds will be issued to the original payment method used at checkout. Refund processing time may vary depending on your bank or payment provider.
Please allow 5–10 business days for the refund to appear in your account after it has been processed.
For more details, please review our Refund Policy.
Chargebacks and Disputes
If you have any issue with your order or payment, please contact us first at support@zavenur.com. We are happy to help resolve problems related to orders, payments, refunds, or delivery concerns.
Opening a chargeback without contacting us may delay the resolution process.
Payment Errors
If you believe you were charged incorrectly or experienced a payment error, please contact us immediately with:
- Your order number
- Email used at checkout
- Screenshot or details of the payment issue
- Date and amount charged
We will review the issue and respond as soon as possible.
Contact Us
If you have any questions about this Payment Policy, please contact us:
Zavenur
Email: support@zavenur.com
Website: www.zavenur.com