Refund policy

Refund Policy

Returns

We accept returns within 30 days of delivery. To be eligible, items must be unused, unopened, and in original packaging.

Refunds

Once we receive and inspect your return, we'll notify you of approval status. Approved refunds are processed within 5-7 business days to your original payment method.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with photos. We'll send a replacement or full refund at no extra cost to you.

Non-Returnable Items

Items damaged due to customer misuse

Items without original packaging

Final sale items

Return Shipping

Customers are responsible for return shipping costs unless the item was defective or incorrect.

How to Start a Return

Email us at support@zavenur.com with your order number and reason for return.